Java Techs Equipment Service Request Please complete this service request form so our team can diagnose your equipment issue, recommend a quick fix when possible, or dispatch a technician when needed. The more detail you provide, the faster we can assist. Step 1 of 11 - Account & Contact Information 9% Business or organization name(Required)Your name(Required)Phone(Required)Email(Required) Customer Account NumberPO NumberBest Contact Method(Required) Phone Text Email On‑Site Contact Name(Required)On‑Site Contact Phone(Required)Service Address(Required) Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Location NotesHours of OperationIs this issue stopping coffee service right now?(Required) Yes, we are down Partially, we can still serve some drinks No, but quality is affected What type of equipment needs service?(Required) Traditional Espresso Machine Super‑Automatic Espresso Machine Drip Brewer Drip Coffee or Espresso Grinder Bean‑to‑Cup Machine Powdered Cappuccino Machine Cold Brew System Water Filtration System Other Espresso Machine Brand(Required)Nuova SimonelliVictoria ArduinoRancilioLa MarzoccoCimbaliFaemaCasadioEversysJuraOtherWhat is the main issue you’re experiencing?(Required) Espresso pulling too fast Espresso pulling too slow No crema / weak shot Steam wand not working Weak steam pressure Leaking water Strange noise Machine error code Other Where is the water leaking from?(Required) Group head Inline water line Under the drip tray Inside the machine/panel area Not sure Quick Fix: Espresso pulling too fast Try these steps: Grind may be too course. Adjust your grinder. Be sure there is enough Espresso. If this doesn’t resolve the issue, continue with the form. Quick Fix: Espresso pulling too slow Try these steps: Grind may be too fine. Adjust your grinder. You may be using too much Espresso. If this doesn’t resolve the issue, continue with the form.Quick Fix: No crema / weak shot Check the coffee freshness, dose, and grinder setting. If this doesn’t resolve the issue, continue with the form. Quick Fix: Weak steam pressure Suggest possible scale buildup or heating issue. If this doesn’t resolve the issue, continue with the form. Is the machine powering on?(Required) Yes No This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.Is water flowing from the group heads?(Required) Yes No Not sure Have you adjusted the grinder today? Yes No Not sure What espresso coffee are you using? Espresso Beans Pre‑Ground Espresso Espresso Pods Other When did the issue begin?(Required) Today Yesterday Within the last week Longer than a week What Brand of Machine?(Required) Eversys Jura Schaerer Cimbali Franke WMF Other What is the main issue?(Required) Not grinding Not dispensing coffee Milk system not working Drinks taste weak Drinks taste too strong Machine not cleaning properly Leaking water Strange noise Other Check recipe calibration and bean hopper levels.Run a full cleaning cycle on the milk system.Check hopper and bean blockage.Where is the water leaking from?(Required) Under the machine Internal drip tray Milk system Water line connection Not sure Is the machine powering on?(Required) Yes No This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.Is the machine displaying an error code? Yes No Not sure Error codeIs the machine completely down?(Required) Yes No Partially When was the last cleaning cycle completed?(Required) Today This week This month Not sure What Brand is the Coffee Brewer?(Required) Bunn Wilbur Curtis Fetco Schaerer What is the main issue?(Required) Coffee tastes weak Coffee tastes too strong / bitter Brewer not dispensing water correctly Brewing too slowly Brewing inconsistently Overflowing Leaking water Other Check recipe, brew basket size, and grinder calibration. Check over-dosing or grind setting.Check spray head cleanliness and grinder portion consistency.Where is the water leaking from?(Required) Inline water line Inside the machine From the spray head Not sure Other Is the brewer powering on?(Required) Yes No This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.Are you using a drip coffee grinder?(Required) Yes No What is the coffee grinder brand?(Required) Bunn Curtis Fetco Nuova Simonelli Mahlkonig Mazzer Luigi Other What is the main issue?(Required) Not grinding at all Grinding inconsistently Grind is too coarse Grind is too fine Strange noise Hopper issue Other Suggest adjustment before dispatch.Suggest burr wear or calibration issue.Suggest adjustment before dispatch.High priority dispatch likely needed.Did this start suddenly?(Required) Yes No Not sure Have burrs been changed recently?(Required) Yes No Not sure What brand of coffee machine?(Required) Schaerer WMF Curtis Bunn Franke Other What is the main issue?(Required) No power Not grinding Not dispensing product Poor taste Frozen screen Error code Cleaning cycle issue Water leaking Other Where is the water leaking from?(Required) Under the machine Internal drip tray Milk system Water line connection Not sure Is the machine completely down?(Required) Yes No Partially What products are affected?(Required) Coffee Espresso Cappuccino Latte Hot chocolate All drinks Select All What Brand is the dispenser?(Required) Brood Bunn Crathco Other What is the main issue?(Required) Product tastes weak Product tastes bitter Leak Dispensing issue Refrigeration concern Other Check coffee amount and steep time.Check over-extraction and steep time.Service review recommended.What recipe was used?How long was it steeped?(Required) Less than 12 hours 12–18 hours About 24 hours More than 24 hours Not sure What is the main issue?(Required) Low water flow Bad taste / odor Filter leak Changeout needed Hard water / scale concerns No filter Other When was the filter last replaced?(Required) Within 3 months 3–6 months ago 6–12 months ago More than 1 year ago Not sure What Brand of Machine?(Required) Bunn Wilbur Curtis Crathco Cecilware Newco Other What is the main issue?(Required) Not dispensing product Powder not feeding Drinks taste weak Drinks taste too strong No hot water Leaking water Mixing bowl not operating Error code Other Check hopper levels and ensure powder is not compacted; verify auger movement.Check product-to-water ratio and confirm correct product selection and calibration.Verify calibration settings and ensure proper water flow.Possible heating element or thermostat issue; service likely required.Clean and inspect whipper motors and bowls.Where is the water leaking from?(Required) Under the machine Water line connection Dripping from the dispensing spouts Not sure Other Is the machine powering on?(Required) Yes No This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.Which product(s) are affected? Cappuccino Hot Chocolate French Vanilla Other All drinks Have the powder hoppers been refilled recently? Yes No Not sure When was the last cleaning of the mixing bowls and whippers? Today This week This month Not sure Equipment Brand(Required)Brand (e.g., Bunn, Curtis, La Marzocco)Equipment modelDescribe the issue(Required)Is the equipment completely down?(Required) Yes No Equipment ModelModel number (if known)Serial NumberOptionalUpload Photo(s) Drop files here or Select files Accepted file types: jpg, jpeg, png, heic, Max. file size: 512 MB, Max. files: 5. Upload VideoAccepted file types: mp4, mov, Max. file size: 512 MB. Describe Anything Already TriedDescribe any troubleshooting steps already takenPreferred Service Time(Required) Morning Midday Afternoon Anytime Submit Your Service Request Please confirm that the information you entered is accurate. Once you submit, our team will review your request and follow up as soon as possible.I confirm that the information provided is accurate to the best of my knowledge.(Required) Yes
