Service Request | Java Techs

Java Techs Equipment Service Request

Please complete this service request form so our team can diagnose your equipment issue, recommend a quick fix when possible, or dispatch a technician when needed. The more detail you provide, the faster we can assist.

Step 1 of 11 - Account & Contact Information

Business or organization name(Required)

Your name(Required)

Phone(Required)

Email(Required)

Customer Account Number

PO Number

Best Contact Method(Required)

Phone

Text

On‑Site Contact Name(Required)

On‑Site Contact Phone(Required)

Service Address(Required)

Street Address Address Line 2 City State ZIP Code

Location Notes

Hours of Operation

Is this issue stopping coffee service right now?(Required)

Yes, we are down

Partially, we can still serve some drinks

No, but quality is affected

What type of equipment needs service?(Required)

Traditional Espresso Machine

Super‑Automatic Espresso Machine

Drip Brewer

Drip Coffee or Espresso Grinder

Bean‑to‑Cup Machine

Powdered Cappuccino Machine

Cold Brew System

Water Filtration System

Other

Espresso Machine Brand(Required)

What is the main issue you’re experiencing?(Required)

Espresso pulling too fast

Espresso pulling too slow

No crema / weak shot

Steam wand not working

Weak steam pressure

Leaking water

Strange noise

Machine error code

Other

Where is the water leaking from?(Required)

Group head

Inline water line

Under the drip tray

Inside the machine/panel area

Not sure

Quick Fix: Espresso pulling too fast

Try these steps:

Grind may be too course. Adjust your grinder.
Be sure there is enough Espresso.

If this doesn’t resolve the issue, continue with the form.

Quick Fix: Espresso pulling too slow

Try these steps:

Grind may be too fine. Adjust your grinder.
You may be using too much Espresso.

If this doesn’t resolve the issue, continue with the form.

Quick Fix: No crema / weak shot

Check the coffee freshness, dose, and grinder setting.

If this doesn’t resolve the issue, continue with the form.

Quick Fix: Weak steam pressure

Suggest possible scale buildup or heating issue.

If this doesn’t resolve the issue, continue with the form.

Is the machine powering on?(Required)

Yes

This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.

Is water flowing from the group heads?(Required)

Yes

Not sure

Have you adjusted the grinder today?

Yes

Not sure

What espresso coffee are you using?

Espresso Beans

Pre‑Ground Espresso

Espresso Pods

Other

When did the issue begin?(Required)

Today

Yesterday

Within the last week

Longer than a week

What Brand of Machine?(Required)

Eversys

Jura

Schaerer

Cimbali

Franke

WMF

Other

What is the main issue?(Required)

Not grinding

Not dispensing coffee

Milk system not working

Drinks taste weak

Drinks taste too strong

Machine not cleaning properly

Leaking water

Strange noise

Other

Check recipe calibration and bean hopper levels.

Run a full cleaning cycle on the milk system.

Check hopper and bean blockage.

Where is the water leaking from?(Required)

Under the machine

Internal drip tray

Milk system

Water line connection

Not sure

Is the machine powering on?(Required)

Yes

This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.

Is the machine displaying an error code?

Yes

Not sure

Error code

Is the machine completely down?(Required)

Yes

Partially

When was the last cleaning cycle completed?(Required)

Today

This week

This month

Not sure

What Brand is the Coffee Brewer?(Required)

Bunn

Wilbur Curtis

Fetco

Schaerer

What is the main issue?(Required)

Coffee tastes weak

Coffee tastes too strong / bitter

Brewer not dispensing water correctly

Brewing too slowly

Brewing inconsistently

Overflowing

Leaking water

Other

Check recipe, brew basket size, and grinder calibration.

Check over-dosing or grind setting.

Check spray head cleanliness and grinder portion consistency.

Where is the water leaking from?(Required)

Inline water line

Inside the machine

From the spray head

Not sure

Other

Is the brewer powering on?(Required)

Yes

This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.

Are you using a drip coffee grinder?(Required)

Yes

What is the coffee grinder brand?(Required)

Bunn

Curtis

Fetco

Nuova Simonelli

Mahlkonig

Mazzer Luigi

Other

What is the main issue?(Required)

Not grinding at all

Grinding inconsistently

Grind is too coarse

Grind is too fine

Strange noise

Hopper issue

Other

Suggest adjustment before dispatch.

Suggest burr wear or calibration issue.

Suggest adjustment before dispatch.

High priority dispatch likely needed.

Did this start suddenly?(Required)

Yes

Not sure

Have burrs been changed recently?(Required)

Yes

Not sure

What brand of coffee machine?(Required)

Schaerer

WMF

Curtis

Bunn

Franke

Other

What is the main issue?(Required)

No power

Not grinding

Not dispensing product

Poor taste

Frozen screen

Error code

Cleaning cycle issue

Water leaking

Other

Where is the water leaking from?(Required)

Under the machine

Internal drip tray

Milk system

Water line connection

Not sure

Is the machine completely down?(Required)

Yes

Partially

What products are affected?(Required)

Coffee

Espresso

Cappuccino

Latte

Hot chocolate

All drinks

What Brand is the dispenser?(Required)

Brood

Bunn

Crathco

Other

What is the main issue?(Required)

Product tastes weak

Product tastes bitter

Leak

Dispensing issue

Refrigeration concern

Other

Check coffee amount and steep time.

Check over-extraction and steep time.

Service review recommended.

What recipe was used?

How long was it steeped?(Required)

Less than 12 hours

12–18 hours

About 24 hours

More than 24 hours

Not sure

What is the main issue?(Required)

Low water flow

Bad taste / odor

Filter leak

Changeout needed

Hard water / scale concerns

No filter

Other

When was the filter last replaced?(Required)

Within 3 months

3–6 months ago

6–12 months ago

More than 1 year ago

Not sure

What Brand of Machine?(Required)

Bunn

Wilbur Curtis

Crathco

Cecilware

Newco

Other

What is the main issue?(Required)

Not dispensing product

Powder not feeding

Drinks taste weak

Drinks taste too strong

No hot water

Leaking water

Mixing bowl not operating

Error code

Other

Check hopper levels and ensure powder is not compacted; verify auger movement.

Check product-to-water ratio and confirm correct product selection and calibration.

Verify calibration settings and ensure proper water flow.

Possible heating element or thermostat issue; service likely required.

Clean and inspect whipper motors and bowls.

Where is the water leaking from?(Required)

Under the machine

Water line connection

Dripping from the dispensing spouts

Not sure

Other

Is the machine powering on?(Required)

Yes

This appears to be a high‑priority equipment‑down issue. Self-Diagnose: Check to make sure machine is plugged in or if the circuit breaker has been tripped.

Which product(s) are affected?

Cappuccino

Hot Chocolate

French Vanilla

Other

All drinks

Have the powder hoppers been refilled recently?

Yes

Not sure

When was the last cleaning of the mixing bowls and whippers?

Today

This week

This month

Not sure

Equipment Brand(Required)

Brand (e.g., Bunn, Curtis, La Marzocco)

Equipment model

Describe the issue(Required)

Is the equipment completely down?(Required)

Yes

Equipment Model

Model number (if known)

Serial Number

Optional

Upload Photo(s)

Drop files here or

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Upload Video

Accepted file types: mp4, mov, Max. file size: 512 MB.

Describe Anything Already Tried

Describe any troubleshooting steps already taken

Preferred Service Time(Required)

Morning

Midday

Afternoon

Anytime

Submit Your Service Request

Please confirm that the information you entered is accurate. Once you submit, our team will review your request and follow up as soon as possible.

I confirm that the information provided is accurate to the best of my knowledge.(Required)

Yes

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Or call us at (973) 202-0832

Java Techs Equipment Service Request

Quick Fix: Espresso pulling too fast

Quick Fix: Espresso pulling too slow

Quick Fix: No crema / weak shot

Quick Fix: Weak steam pressure

Submit Your Service Request

Why Choose Java Techs?

Schedule Fast Service Near You

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